! Free Ebook Pathophysiology: PreTest Self-Assessment & Review, Third Edition, by Maurice Mufson, Frederick Sieber

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PreTest is the medical student’s most dynamic weapon for acing the USMLE Step 1.

Great for course review and exams, too! Pathophysiology PreTest asks the right questions so you’ll know the right answers. Open it and start learning what’s on the test.

PreTest is the closest thing you can get to seeing the test before you take it.

This one-of-a-kind test prep guide helps you to:
*Get to know material on course exams and the USMLE Step 1
*Practice with 500 clinically-oriented multiple-choice questions
*Review key facts for exam success
*Build confidence, skills, and knowledge

There are plenty of answers out there. But only PreTest delivers the right questions.

STUDENT TESTED AND REVIEWED “Some questions on the USMLE seemed to have come right out of my PreTest!”
--a medical student who recently passed the USMLE Step 1

• Sales Rank: #890313 in Books
• Published on: 2004-08-30
• Original language: English
• Number of items: 1
• Dimensions: 8.30" h x .62" w x 5.40" l, .69 pounds
• Binding: Paperback
• 480 pages

From the Back Cover
PreTest is the medical student’s most dynamic weapon for acing the USMLE Step 1.

Great for course review and exams, too! Pathophysiology PreTest asks the right questions so you’ll know the right answers. Open it and start learning what’s on the test.

PreTest is the closest thing you can get to seeing the test before you take it.

This one-of-a-kind test prep guide helps you to:
*Get to know material on course exams and the USMLE Step 1
*Practice with 500 clinically-oriented multiple-choice questions
*Review key facts for exam success
*Build confidence, skills, and knowledge

There are plenty of answers out there. But only PreTest delivers the right questions.

STUDENT TESTED AND REVIEWED “Some questions on the USMLE seemed to have come right out of my PreTest!”
--a medical student who recently passed the USMLE Step 1

About the Author
Maurice A. Mufson, MD Professor and Chairman Department of Medicine Marshall University School of Medicine Huntington, West Virginia Dr. Mufson has been chairman of the Department of Medicine since the school was founded. He prepared the first two editions of Pathophysiology: PreTest by enlisting the help of his colleagues, who also participated in the preparation of the third edition of the book.

Frederick E. Sieber: Attending Physician and Chair, Department of Anesthesiology, Johns Hopkins Bayview Medical Center; Chairman and Director of Clinical Research, Department of Anesthesiology, Johns Hopkins Bayview Medical Center; Associate Professor, Department of Anesthesiology and Critical Care Medicine, The Johns Hopkins Hospital, Baltimore, Maryland

Most helpful customer reviews

2 of 12 people found the following review helpful.
haven't had time to use it yet
By Bethingten
I'm currently using it for class, not for the USMLE, so it doesn't seem to necessarily go into the detail i need to know for class. I"m sure its great for the USMLE, but i won't know for sure till next spring.

See all 1 customer reviews...

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@ Download PDF Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, by Kerry Patterson, Joseph Grenny, R

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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior.

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

• An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
• Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
• Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
• An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
• Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
• A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

• Sales Rank: #24794 in Books
• Published on: 2004-08-26
• Original language: English
• Number of items: 1
• Dimensions: 8.90" h x .70" w x 6.00" l, .92 pounds
• Binding: Paperback
• 284 pages

From the Inside Flap
"...revolutionary ideas...opportunities for breakthrough..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...."-- Ken Blanchard, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do

"... the most recommended and most effective resource in my library."-- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

"...brilliant strategies for those difficult discussions at home and in the workplace..."--Soledad O'Brien, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- Mike Murray, VP Human Resources and Administration, Microsoft (retired)

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating. They're costly—sapping organizational performance by 20-50 percent and accounting for up to 90 percent of divorces.

Crucial Confrontations teaches skills drawn from over 20,000 hours of real-life observations to increase confidence in facing tough issues. Learn to:

Permanently resolve failed promises and missed deadlines

Transform broken rules and bad behaviors into productive accountability

Strengthen relationships while solving problems

When you learn how to handle crucial confrontations, everything gets better.

From the Back Cover

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do

"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

• Permanently resolve failed promises and missed deadlines
• Transform broken rules and bad behaviors into productive accountability
• Strengthen relationships while solving problems

About the Author

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.

Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.

Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.

Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.

Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.

Most helpful customer reviews

48 of 52 people found the following review helpful.
Sounds great, but implementation?
By T. Kucifer
The ideas presented in this book seem to be excellent ways to have critical oonversations, but I found two things lacking. First, reading about conversations and making them happen are two different things. Although it's no fault of the book, I think it will be difficult to put these easily into play without practice.

Second, there are no examples I noticed where the outcome WAS as bad as it could be. For example, one conversation centered on a man who suspects his wife of an affair. He confronts her only to find that she has a valid excuse for her actions, and is not in fact unfaithful. What if she had said "yes, I'm having an affair"? There's no follow up when the answer IS what you've hoped it won't be. Those seem like they could be the most critical conversations of all.

3 of 3 people found the following review helpful.
A systematic approach
By Jack Tan
This is an organised book on systematic approach to resolve differences between people that you come into contact; your spouse, your child, your boss, your friends, your colleagues, and your enemies.

The best part was the commendable effort of Patterson, Grenny and McMillan, Switzler to organise this book to resemble the systematic approach that they shared. I could only read this book when I have free time and it took me over 2 months to complete this book. However, I could easily follow and recall the trend of thoughts and arguments, and make easy references to remind myself of steps that I have forgotten or would like to refer.

The only thing that I found this book does not address is that the approach might be difficult to apply in a selfish political dominant culture.

0 of 0 people found the following review helpful.
Three Stars
By M. Alkhulaify
Was in an "Okay" condition.

See all 139 customer reviews...

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@ Ebook Download Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growt

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Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy

Here's a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.

Conquering Complexity in Your Business shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity:

• Eliminating complexity that customers will not pay for
• Exploiting the complexity that customers will pay for
• Minimizing the costs of the complexity you offer

You'll find methods and tools you need to:

Identify the offering and process complexity in your business

Quantify the impact of that complexity

Decide which complexity you want to keep and which to eliminate

Select specific approaches to eliminate different kinds of complexity

This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value.

• Sales Rank: #933199 in Books
• Brand: George, Michael L./ Wilson, Stephen A.
• Published on: 2004-05-01
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x 1.25" w x 6.30" l, 1.43 pounds
• Binding: Hardcover
• 352 pages

From Publishers Weekly
When Thoreau’s injunction to simplify, simplify, is translated into the context of business management, the result is this labyrinthine treatise. George, author of Lean Six Sigma, and "complexity expert" Wilson contend that overcomplication is an insidious drain on businesses. A proliferation of product and service offerings intended to boost business actually imposes hidden costs and masks the unprofitability of stagnating lines, while consumers are often baffled and irritated by the plethora of superficially distinct options. The authors’ cure for complexity, however, seems almost as complicated as the disease. They offer a maze of arcane diagnostic tools for assessing the complexity and profitability of products, services and customers, along with advice on how to simplify, standardize or eliminate them altogether, and pile on mathematical equations, byzantine flowcharts and highly technical case studies ("at 50KW the DC voltage doubled, cutting the current in half—which meant the design for the lower power ratings could be used all the way to 80KW"). They provide a number of useful insights, actually, although lumping them under the trendy rubric of "complexity" doesn’t add much conceptual rigor. Unfortunately, the method of quantitatively analyzing the profit impact of minute components of larger processes seems itself an onerous layer of complexity to add to the project of simplifying business practices. The accountants and process design engineers who might read the book will find much food for thought, but are also likely to put it aside when it comes time to roll up their sleeves and get to work.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist
The authors are experts on the Six Sigma and Lean Production methods used to increase efficiency, cut costs, and improve resource use in corporate environments and have written extensively on techniques for improving speed and quality. Here they make the case that every business harbors too much complexity, a "silent killer" that increases costs and drains profits and resources. The methods they offer to expose complexity could be the the next big strategic business weapon--dominant companies such as Wal-Mart, Toyota, Dell Computer, and Capitol One are already using these techniques to great success. Although some of the concepts presented are easy to understand, such as reducing the number of steps in production, reducing waste, and creating standardized tasks and procedures, others are quite advanced (functional analysis, cojoint analysis, exploiting commonality), and there are numerous equations and diagrams that require a mathematical mind to comprehend. This timely research has much to offer medium-sized to large businesses. David Siegfried
Copyright © American Library Association. All rights reserved

Review
"The cost of complexity isn't offset by what you can charge. Complexity creates opportunities for you to fail your customer." (American Airlines President Gerard Arpey, Wall Street Journal, 9-17-2002)"

Most helpful customer reviews

5 of 5 people found the following review helpful.
Compelling Business Case for Conquering Complexity
By Rodney Allen Smith
I found Conquering Complexity provides an excellent framework and lays out a compelling business case for why and how you should focus on complexity.

This is the best guide out there in terms of a comprehensive approach to identify, quantify and attack complexity. The book is a very practical and pragmatic read with a wealth of real world examples and illustrations that reinforce concepts layed out in a logical sequence.

In researching a number of books though there are many that contain bits and pieces of concepts that relate to complexity, I have found that none of them tackle the concept of complexity as a discipline that must be mastered as Conquering Complexity does. I found it to be a refreshing, compelling book that you can follow step by step to create a complexity focus and agenda in your organization. There is tremendous power in purchasing the book for co-workers or Managers to help raise their complexity IQ and see what is possible. I continue to learn from the book as I refer back to it frequently. I would highly recommend it to anyone or any organization that is looking to continuously improve or to create greater value. I really found the sections on Product/Service proliferation to be right on, and a wealth of information. - Rodney

1 of 2 people found the following review helpful.
Quantifying the costs of achievement and complexity
By Midwest Book Review
How are Wal-Mart, Toyota and other big businesses creating even more value in their already-large companies? In Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth, co-authors Michael L. George and Steven A. Wilson maintain that in every business, there's too much complexity, which erodes profitability, confuses the customer, and adds costs. The solution: identify and eliminate this complexity where it doesn't count - and add it in, where it does. Chapters discuss adding value with complexity which attracts with `customization' and `variety', of identifying places where complexity doesn't belong, and for quantifying the costs of achievement and complexity in both products and services.

3 of 3 people found the following review helpful.
When Less Is More
By Samuel J. Okoro
This is an amazingly revealing book about the dangers of complexity that is not consciously managed. And just what does managing comlexity entail? I the authors' words, it means

- Eliminating complexity that customers will not pay for

- Exploiting the complexity customers will pay for, and

- Minimizing the cost of the complexity you offer

In part 1 the case is made for conquering complexity in your business' portfolio (number of offerings) and processes (number of ways of doing the same thing). Part 2 develops the conceptual framework for measuring and managing complexity. In part 3, you are shown how to apply these concepts to the elimination, exploitation and reducing the costs of complexity.

Lastly, part 4 shows how to create an organisational culture that supports complexity management, conquer the complexity in your value chain and even apply the principles in mergers and acquisitions.

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? Ebook Download Instant Recall SAT Vocabulary, by Guy Nobes, Michael Gruneberg, Douglas J. Hermann

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Total Recall--a Scientifically proven method of word retention for SAT students

More than a million students take the SAT every year, pinning their hopes for the future on a high score. Building a strong vocabulary is one of the categories of study that is essential for success, but word lists and flash cards have proven to be ineffective study techniques.

Instant Recall SAT Vocabulary provides an easier, more successful way to build vocabulary, by using a scientifically proven system to help students build their word lexicons and thus achieve higher test scores. Using an audio program in conjunction with written text, this package encourages the student to imagine verbal images connecting the sound of the key word with its meaning. Studies have proven this method to be three times more effective than traditional means in advancing ones vocabulary. The package includes:

• Two 75-minute CDs
• A complete list of words
• Written exercises and more

• Sales Rank: #4255255 in Books
• Published on: 2004-04-09
• Original language: English
• Number of items: 2
• Dimensions: 5.60" h x .94" w x 4.90" l,
• Binding: Audio CD

From the Back Cover

The 200 key words you'll need to know to ace the SAT--plus an academically proven system to help you remember them

Everyone knows that to land high scores in the SAT you need an SAT-ready vocabulary. But where do you get that vocabulary? Can you really be expected to learn thousands of words you may never use again?

Instant Recall SAT Vocabularyhas an easier way. This CD-based, interactive package--designed by world-class memory and vocabulary experts to produce instant results--goes beyond other SAT packages to give you:

• 200 core SAT words--words that are used again and again by SAT question writers and are the keys to high test scores
• The easy-to-use Linkword memory method--for pulling difficult words from your memory at the instant you need them
• SAT-style instant quizzes and exercises--to help fix the words in your mind and test your mastery of your new vocabulary

Instant Recall SAT Vocabulary combines two 75-minute CDs with an easy-to-follow text for a vocabulary-stretching program proven by studies to be more than twice as effective as traditional methods. Let it show you the words you need to know, teach you the memory tools you need in order to remember those words, and give you one less thing to worry about on test day.

About the Author

E. Guy Nobes teaches English at Marlborough College. Michael M. Gruneberg, Ph.D., is an honorary visiting professor in psychology at Indiana State University. Douglas J. Herrmann, Ph.D., is a professor and head of the department of psychology at Indiana State University.

Most helpful customer reviews

0 of 0 people found the following review helpful.
May be good for a visual learner
By A.M.
We found the method of recalling to be very confusing. An example is for learning the word "intrepid", the meaning given is fearless, and to remember it the cd tells you to picture a hunter who is fearless and tries to "entrap" the tiger. So from that you are to remember the that intrepid means fearless by using a picture of "entrap it". That is one of the better examples. There were numerous others though that made recalling the meaning even more confusing. They always use a word combo like that (intrepid entrap it to recall fearless).

Like I say, this might be the perfect thing for certain learners. It wasn't for us.

1 of 9 people found the following review helpful.
Not what I expected
By P. Hosford
I ordered this CD thinking it was a software program that my children could use on the computer. But it's not. It is a CD to listen to. There is no way teenagers will benefit from this product.

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? Download The New Solution Selling: The Revolutionary Sales Process That is Changing the Way People Sell, by Keith M. Eades, Keith Eades

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THE MARKET-PROVEN PRINCIPLES OF SOLUTION SELLING FOR TODAY'S HIGH-SPEED, HIGHER-PRESSURE SALES ENVIRONMENT

The long-awaited sequel to Solution Selling, one of history's most popular selling guides

Nearly 10 years ago, the influential bestseller Solution Selling literally rewrote the rules for selling big-ticket, long-cycle products. The New Solution Selling expands the classic text's cases, examples, and situations and sharpens its focus on streamlining the sales process to achieve greater success in fewer steps and a shorter time frame. Much in sales has changed in the past decade, and The New Solution Selling incorporates those changes into an integrated, tailored approach for improving both individual productivity and organizational return on investment. Written to enhance the results and careers of sales pros and managers in virtually any industry, this performance-focused book features:

• A completely revamped, updated sales philosophy,management system, and architecture
• Tools to increase the quality and velocity of sales pipeline opportunities
• Techniques that "Best of the Best" use to prospect for success

Solution Selling created new rules for one-to-one selling of hard-to-sell items. The New Solution Selling focuses on streamlining the proven Solution Selling process and quickly differentiating both oneself and one's products from the competition while decreasing the time spent between initial qualifying and a successful, profitable close.

• Sales Rank: #44804 in Books
• Brand: McGraw-Hill
• Published on: 2003-12-05
• Original language: English
• Number of items: 1
• Dimensions: 9.50" h x 1.20" w x 7.60" l, 1.80 pounds
• Binding: Hardcover
• 300 pages

Features

• Great product!

From the Back Cover

The Powerful and Proven Solution Selling® Process, Updated for Today's High-Speed, Higher-Pressure Sales Challenges

The original Solution Selling rewrote the rules for the sales profession. Today, the revolutionary yet practical Solution Selling method remains the primary selling process for salespeople competing in every industry around the world, and in every size of business--from the smallest firms to the largest Fortune 500 corporations.

The New Solution Selling comprehensively updates this proven effective approach to help you succeed with today's no-nonsense markets and buyers. A practical guide designed to provide hands-on value to frontline salespeople as well as sales managers and executives, this step-by-step book shows you how to streamline the sales process by:

• Understanding your buyers, their situations and, most importantly, their needs
• Supplying mutually defined solutions to your customers' recognized problems
• Gaining access to key decision makers
• Controlling the buying process
• Defining milestones that can be measured and forecasted

Solution Selling first won its well-earned reputation among technology companies. Now The New Solution Selling shows how the same principles and process may be applied to any business relationship in any industry. This results-based book will show you how to improve your sales performance by first understanding your customers' challenges--and then providing intelligent, accessible, and field-proven solutions to those challenges.

"We have put the principles of Solution Selling® at the core of our selling process--helping all of our 5,000-strong sales professionals, and thousands of Microsoft's business partners, consistently apply proven sales principles to make a real difference to our customers and meet expectations. The New Solution Selling describes how top-performing salespeople behave, and how this behavior fosters success--for both the customer and the salesperson."

--Kevin Johnson, Group VP Worldwide Sales, Marketing, and Services, Microsoft (From the Foreword)

The sales profession has changed tremendously in the past decade. Buyers who once made time to discuss their problems now expect sales professionals to have the business acumen that's necessary to understand and diagnose those problems before they arrive. More importantly, these buyers will only listen to--and buy from--salespeople who can provide them with solutions that are both convincing and workable.

The New Solution Selling shows how to apply the proven Solution Selling approach in the can't-stop-to-talk pace of today's business. The result is a logical and practical process for sales success, one that improves both individual productivity and organizational return on investment. This important book features:

• Completely updated Solution Selling sales process, principles, and management systems for today's tough sales environment
• New tools designed to increase the quality and velocity of sales pipeline opportunities
• Improved methods for overcoming the all-too-common situation when your product is not your buyer's first choice--or even their second
• New techniques for dramatically improving your prospecting accuracy and success
• Effective strategies for shifting an organization's focus from product selling to Solution Selling--at every level, throughout every operation

The original edition of Solution Selling changed the face of selling by transforming the rules for one-to-one selling. The New Solution Selling focuses on streamlining the proven Solution Selling process by showing you how to quickly understand and address your buyers' problems, use your offerings to provide insightful and workable solutions to those problems, and dramatically decrease the time spent between initial qualification and a successful, profitable close.

About the Author

Keith Eades is the founder, president, and CEO of Sales Performance International, one of today's foremost sales performance organizations. Eades and his associates have trained more than 500,000 sales and sales management professionals--from client companies including Microsoft, IBM, AT&T, Bank of America, and more--on the principles and practices of Solution Selling. The author of a number of influential books on sales and sales performance, he is also an internationally renowned speaker and presenter.

Most helpful customer reviews

1 of 2 people found the following review helpful.
Solid direction for a solution-centric organization
By Bryan Harvey
Excellent book. I got one for each director in the company. If you decide to read this book i suggest you spend time on all material - not just the charts and templates (this is always tempting). The content, at least for us, when read carefully spoke well into our organizaiton as a service based company. I am the president of an IT services comany. We have many partnerships inclduing that we are a Microsoft Gold Certified Partner. I found this book to be one of the top five books resources available that speaks to the challenges of deriving soltuions from understood problems. Highly recomend.

11 of 12 people found the following review helpful.
New Solution Selling Draws a Sales Map
By Julie B
The New Solution Selling by Keith Eades is definitely worth reading. This book is destined to become a classic and will be sitting on my bookshelf next to Neil Rackham's SPIN Selling. If you are a seasoned sales professional, this book will help you examine your existing sales process and look at areas that could be refined in order to increase your sales productivity. If you are new to sales, this book provides an excellent process that will help you "ramp-up" quickly. If you read Eade's original Solution Selling book, you will find that this book is updated and supplies some new concepts.

The New Solution Selling states that the formula for success is: Pain x Power x Vision x Value x Control = Sale. While the formula is deceptively simple, the implementation can be rather complex. This book helps salespeople focus on the customer's "pain" and stresses the importance of providing a solution that not only stops the pain, but also adds value. Eades makes this process manageable by providing readers with a logical, well thought out plan, supplemented with many "real-life" and fictitious examples. This is accomplished through by a method that consists of (1) a philosophy (the customer is the focal point), (2) a map (getting from where you are to where you want to be) , (3) a methodology (with tools, job aids, techniques and procedures), and (4) a sales management system (process to increase productivity).

Eades maintains that salespeople often "say" they provide solutions, but in reality, they simply provide a product. The New Solution Selling focuses on understanding the underlying causes of customer problems, instead of the symptoms. Consequently, a correct "diagnosis" must be made before the salesperson "prescribes" a solution. Solution Selling provides several models to help salespeople isolate the "pain" by examining the interdependence of the key players within the buying organization.

Once salespeople understand the pain, they must explore the impact of that pain and create a buying vision. One problem in developing needs and creating a vision is that salespeople often do not know what questions to ask. Eades provides a "Pain Sheet" to help salespeople develop situational knowledge of customers and their business. This is accomplished through investigating three key areas: (1) diagnose reasons, (2) explore impact and (3) visualizing capabilities by asking open questions, control questions and confirm questions.

In the past, Solution Selling focused on strategies dealing with opportunities for buyers who were not actively looking for a solution. Now, it has been enhanced to assist salespeople dealing with customers who are actively looking. Eades maintains that when a customer is actively looking, but you are not the one who helped create the vision, your chances of winning that sale are only 10%. He provides strategies to deal with these types of customers and also stresses the importance of being willing to walk away from the opportunity.

Overall, The New Solution Selling is an excellent book for both the novice and experienced salesperson. It provides a road map for the sales process and helps ensure that the path the salesperson takes is the one that leads to a sale. I'd highly recommend reading this book.

4 of 4 people found the following review helpful.
One of the best on complex selling.
By Brian Burns
I have read this book several times and it is clearly a must read book for anyone getting into selling. The key idea is to focus on the pain and how each person in buying will feel it. The strategies are little to structured and I have never seen anyone use the 9 box questions without bringing it on sales calls. The column A strategy is very useful and how to change it but the book suggests that there is only one way to sell which reduces the salesperson's credibility and natural flow.

If you are looking for a strategy book Strategic Selling is great and covers the many different players in a deal. SPIN is great for a single sales call strategy. The maverick selling method Selling includes strategy and highly complex selling by modeling the very top sellers. All these books are for the complex sale which requires buying involvement from several people in the target requiring a strategy to move the deal to closure.

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To-the-point diagnostic and therapeutic information on kidney diseases, hypertension, and kidney transplantation

CURRENT Essentials of Nephrology & Hypertension is a practical, state-of-the-art review of the clinical management of kidney disease and hypertension. Concise and authoritative, the book offers a consistent, easy-to-follow presentation and thoroughly addresses hypertension and the full spectrum of kidney diseases.

• Conveniently presents one disease per page
• Bulleted data covering Essentials of Diagnosis, Differential Diagnosis, and Treatment for each disease state
• A Pearl, and in most cases, a reference for each condition
• Every section or subsection arranged in alphabetical order
• Important subspecialty considerations, including care of pediatric, elderly, diabetic, elderly, diabetic, and critical care patients

• Sales Rank: #638106 in Books
• Published on: 2012-06-26
• Original language: English
• Number of items: 1
• Dimensions: 8.20" h x .50" w x 4.80" l, .65 pounds
• Binding: Paperback
• 304 pages

About the Author

Edgar Lerma MD, Assistant Professor of Medicine, University of Illinois-Chicago College of Medicine, Chicago, Illinois.

Eric Berns, MD, Professor of Medicine, Division of Nephrology, University of Pennsylvania, Philadelphia, PA.

Alan Nissenson, MD, Director of the Clinical Dialysis Program, Professor of Medicine, Division of Nephrology, UCLA School of Medicine, Los Angeles, California.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Five Stars
By Neaski
Usual Lange goodness.

0 of 0 people found the following review helpful.
love all current books!
By Pamela Saad Herrera
this books are very easy to read, since I was a medical student i've purchased them, never been disappointed. saved my ass in a few rotations!!

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@ Free PDF French In Your Face!: 1,001 Smiles, Frowns, Laughs, and Gestures to get your point across in French, by Luc Nisset

Free PDF French In Your Face!: 1,001 Smiles, Frowns, Laughs, and Gestures to get your point across in French, by Luc Nisset

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A face is worth 1,001 French words

Using the stories that our faces, appearance, and gestures tell, French in Your Face helps you learn and remember essential French vocabulary and everyday expressions relating to personality, attitudes, moods, and emotions.

This hugely entertaining book is packed with illustrations that will tickle your funny bone and fine-tune your ability to communicate, face-to-face, in French.

• Sales Rank: #785389 in Books
• Published on: 2007-03-08
• Original language: English
• Number of items: 1
• Dimensions: 8.90" h x .40" w x 5.90" l, .67 pounds
• Binding: Paperback
• 160 pages

From the Back Cover
A face is worth 1,001 French words

Using the stories that our faces, appearance, and gestures tell, "French in Your Face" helps you learn and remember essential French vocabulary and everyday expressions relating to personality, attitudes, moods, and emotions.

This hugely entertaining book is packed with illustrations that will tickle your funny bone and fine-tune your ability to communicate, face-to-face, in French.

About the Author

Luc Nisset has worked with the U.S., French, Haitian, and Dominican governments, as well as the governments of several African countries to develop an array of bilingual educational materials.

Most helpful customer reviews

13 of 14 people found the following review helpful.
FANTASTIQUE!
By Lifelong Book Lover
I love this book! It gives you casual French and definitely helps with conversation. I love how it's organized and the illustrations aren't just fun - they help you orient yourself to the information on the page. Also, they contribute to learning and retention; language is mostly on the left hemisphere of the brain; graphics are mostly on the right. Any time, in learning, when you use additional parts of the brain, you increase your retention. I would like audio... perhaps a URL where they have native French speakers? That would be nice.

SUMMARY: This is great supplemental material. The reader needs to understand French pronunciation or have someone guiding him/her. I really like the colloquial and slang in this book, the organization is splendid, and it definitely enhances communication. I highly recommend it.

12 of 13 people found the following review helpful.
An entertaining book.
By BH
This book is just what I expected. It will be a fun read and will fill in the gaps in my Fench which will enable me to better understand and to speak casual French. It may also help me to better understand rapid casual dialogue in French films. Je jubile!

3 of 3 people found the following review helpful.
Great Resource
By Angela Alvarez
I am a French high school teacher who has used this book often. It is a great resource for French classes.

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~~ Ebook Differential Equations Demystified, by Steven Krantz

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Here's the perfect self-teaching guide to help anyone master differential equations--a common stumbling block for students looking to progress to advanced topics in both science and math. Covers First Order Equations, Second Order Equations and Higher, Properties, Solutions, Series Solutions, Fourier Series and Orthogonal Systems, Partial Differential Equations and Boundary Value Problems, Numerical Techniques, and more.

• Sales Rank: #274698 in Books
• Published on: 2004-09-14
• Released on: 2004-09-14
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x .85" w x 7.30" l, 1.06 pounds
• Binding: Paperback
• 323 pages

Review
Krantz asserts that if calculus is the heart of modern science, differential equations are the guts. Writing for those who already have a basic grasp of calculus, Krantz provides explanations, models, and examples that lead from differential equations to higher math concepts in a self-paced format. He includes chapters on first-order and second-order equations, power series solutions and spatial functions, Fourier series, Laplace transforms, numerical methods, partial equations and boundary value problems. His models come from engineering, physics and other fields in math. He includes solutions to the exercises and a final exam.

From review by M. Henle, Oberlin College

Differential equations is an important subject that lies at the heart of the calculus. Here one sees how the calculus applies to real-world problems. "Differential Equations DeMystified," (to use the spelling on the cover) is ...a serious, straightforward work. In style and substance this book is like standard differential equations books...The emphasis is consistently...on the computations needed to find...solutions to specific equations...

From the Back Cover
A DIFFERENT WAY TO LEARN DIFFERENTIAL EQUATIONS

Now anyone with an interest in stepping up to higher math can do so―without formal training, unlimited time, or a genius IQ. In Differential Equations Demystified, award-winning math professor Steven Krantz provides an effective, anxiety-free method to get past common obstacles on the road to success in higher math and science.

With Differential Equations Demystified, you master the subject one step at a time―at your own speed. This self-teaching guide offers unique "Math Notes" and "You Try It" exercises, problems at the end of each chapter to pinpoint weaknesses, and a 100-question final exam to reinforce the great information in the entire book.

If you want to master differential equations fearlessly, here's a fast and effective self-teaching course to help you do just that. Get ready to --

• Solve both ordinary and partial differential equations―
• Work detailed examples and stimulating do-it-yourself exercises
• Discover multiple ways to solve equations, moving seamlessly into higher dimension math concepts
• Apply the analytical power of differential equations in engineering and science,
• Score better on science, math, and standardized tests

A fast, effective self-teaching course, Differential Equations Demystified is the perfect shortcut to confidence and skill with crucial mathematical skills.

About the Author
Steven Krantz, Ph.D., is Chairman of the Mathematics Department at Washington University in St. Louis. An award-winning teacher and author, Dr. Krantz has written more than 45 books on mathematics, including Calculus Demystified, another popular title in this series. He lives in St. Louis, Missouri.

Most helpful customer reviews

38 of 41 people found the following review helpful.
Perfect for my application
By Crom B. Campbell
I teach this subject. The book is perfect for a first course whose purpose is to introduce foundational topics from both ordinary and partial differential equations. Not a lot of theory, but I find that the theory undergirding a technique is a lot more palatable when the student has confidence in his ability to use that technique in practice. DE Demystified gets right to the point, presents the method, and then gives examples and practice problems. I learn math by doing it and this book is just what I was looking for. Several other books are available in the classroom for students who choose to go more in depth on any particular topic, and I use other resources for additional problems and to code programs for numerical solutions. But this is the book the students must buy and bring to class. I really like the presentation in DE Demystified.

69 of 74 people found the following review helpful.
Not as Bad As Calc Demystified
By Aaron Rutledge
Differential Equations Demystified is written by Steven Krantz, the author of the not-so-popular Calculus Demystified. Admittedly, this book is not any more user friendly than Calculus demystified; he spends no time explaining jargon in informal language; he constantly uses different notation for derivatives, etc. But at this level, at least, it is more acceptable. Any reader tackling the subject of differential equations with any seriousness will have to face rigors of mathematical language at some point.

Surprisingly Krantz claims in his introduction that anyone who has finished Caculus Demystified will be prepared for this book. Unfortunately by page fifteen he is using concepts from multivariable calculus (partial derivatives) that, if I'm not mistaken, were not covered in Calculus Demystified. Unless you are confident in your mathematical skills I would recommend brushing up your multivariable calculus before tackling this text.

For the most part, however, the book proceeds in typical fashion. The reader will be introduced to most of the key topics covered in a typical college Diff Eq class including first and second order differential equations, series solutions, and other basic topics. If you're just looking to get the "flavor" of Diff. Eqs then this book will suffice. However, do not expect to come away from this book with a deep knowledge of the subject matter. He concisely covers most of the basic procedures for solving and manipulating standard ordinary differential equations, and doesn't bog the reader down in much theory. Answers are provided in the back of the book for most of the problems in each chapter.

However, for readers who want a more thorough introductory look at applied differential equations I know of no better introduction than Tenenbaum's Ordinary Differential Equations. Tenenbaum does an excellent job of introducing the theory behind the equations and covers many of the fine details that Krantz leaves out. Another strength of Tenenbaum is his resistance to undue formalism. He takes the time to flesh out the motivation behind each topic with historical asides and physical applications. Krantz does not do this. Seeing as both books are selling for the roughly the same price [...] I see little justification in recommending this work over Tenenbaum's. The only circumstance under which I would recommend Krantz is to the reader who needs a concise and breezy introduction to the methods of Differential Equations. For deeper understanding consult Tenenbaum. And if you are looking for a source for solved practice problems I would direct you to Differential Equations Prolem Solver which has thousands of solved problems.

Overall, a solid, concise effort. But when compared to other books in its league like "Calculus for Dummies" and "How to Ace Calculus" it falls a bit short.

PS: For a great informal brush up on Multivariable caclus I recommend "How to Ace the rest of Caculus".

7 of 10 people found the following review helpful.
Greatly Underwhelmed
By Herbert L Calhoun
Except for the interesting treatment of Kepler's equations in chapter 2, there is not much to reccommend this version over others. This is a greatly stripped-down rehash of the standard fare: problems, exams and all. I was greatly underwhelmed. Demystification requires at the very least minimal discussions of some of the applications and the nature and utility of differential equations to other areas of mathematics. I found none of that here and thus expected a lot more. Instead of Demystification, it should just be called a "rehashed summary of differential equations."

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